T&C’s

Terms and Conditions

The contract is between Dottie Bee’s Bakery (DBB) and “you” (the purchaser of the cake).
By placing an order with DBB, through any form of contact, you agree to these terms.
The Terms and Conditions are what sets our agreement and any change must be agreed in writing by both parties.
When placing an order written/emailed confirmation will be provided. Please check this carefully and notify DBB within 3 days of the date of the order, if anything is incorrect.
 
Collection/Delivery
Cakes can be collected from Bramley, Leeds at an agreed date and time. Delivery within a 20 mile radius of Leeds is available on request for an additional charge.
 
General
The cake may contain nut traces.  I cannot guarantee that products used are nut free or not prepared in a facility that also makes nut products.
The cake may contain wires and other non-edible products. It is yours or your caterer’s responsibility to ensure that these non-edible products are removed before serving the cake to yourself or your guests.
 
DBB will try to match your requested colour but all cakes are individual and handmade so slight differences may occur. I reserve the right to use my judgement when designing and making your cake, and therefore may need to adjust your order slightly.
 
I work from home so visits are by appointment only. Please contact me to arrange an appointment if you prefer to discuss your order in person. This is recommended for weddings.
 
I usually need 4 weeks notice to create a celebration cake (6 months for a wedding cake) but to secure your required date and to avoid disappointment I would advise you to place your order as soon as possible.
 
Deposit & Payment
Celebration cakes & cupcakes – A 25% deposit is required for orders priced at £50 or above at the time of ordering. The outstanding balance is due 1 week before the collection/delivery date. Payment is required in full for cakes/cupcakes priced below £50 at the time of ordering. If the final balance for your cake is not received 1 week before the collection/delivery date, DBB will not proceed with your order.
Wedding cakes & cupcakes – A 25% deposit is required at the time of ordering. The outstanding balance is due 4 weeks before the collection/delivery date. If the final balance for your cake is not received 4 weeks before the collection/delivery date, DBB will not proceed with your order.
 
For any order with a lead time of 2 weeks or less payment will be required in full at the time of ordering.
All deposits are non-refundable but may be transferred depending on circumstances and my availability.
Payment can be made in full at the time of ordering if preferred.
Payment is accepted by cash, PayPal (a fee will be charged by PayPal) or direct bank transfer. Payment can also be taken by debit card in person (a fee will be added by PayPal).
 
Cancellations
If you have to cancel your order for any reason, you will be liable for any costs I have incurred in excess of the deposit already paid. In addition, if a wedding cake is cancelled within 4 weeks of the wedding date, the full outstanding balance will still be payable – if I take another order of similar value I will refund the deposit but not the cost of any items purchased specifically for your event unless I can use them for something else.
If I have to cancel due to unforeseen circumstances (eg illness) then a full refund will be given.
 
Liability
Once the cake has been collected/delivered, it is no longer the responsibility of DBB and I cannot be held liable for any interference or damage to the completed cake.
No liability will be taken by DBB for any omissions or errors on a cake if it is not viewed by you at an agreed time before collection/delivery.
DBB does not accept liability for indirect or substantial loss suffered.
 
In the unusual event that you are not entirely happy with your cake you must return it, un-eaten, to me within 24 hours or sooner if possible. You must also provide your comments in writing at the time of return stating the area(s) of concern. No refund/goodwill gesture will be offered until a full investigation has been carried out by myself or relevant Food Standards Agency.
 
Storage & Transportation
Cakes should be stored in a cool dry place in the box they were supplied in. Do not refrigerate your cake as it may cause colours to run, decorations to wilt and the sugarpaste to go sticky.
It is recommended you transport the cake on a piece of non-slip matting in the boot of a car to keep it flat and less likely to slide. Please keep the interior of the vehicle cool.
 
Privacy Policy
DBB does not store the financial details of clients
 
Data Protection
When placing an order your personal details will be stored but only for use by DBB. They will not be distributed to a third party.